Straight answers before you decide.

Start a Property File with the address, basic facts and preferred route. IMOJA reviews the property and, if it can be accepted, presents the exact plan and written agreement. After identity, ownership, documents and the listing are approved, the property is published on the agreed channels. Enquiries, viewing requests and offers are coordinated through IMOJA and the available activity stays with the property in My IMOJA. Completion follows only after the seller accepts an offer and the required legal and professional steps are ready.

For one accepted property, Online Sale provides a 90-day online marketing and administration service. IMOJA prepares the listing, applies basic optimisation to suitable owner photographs, sets up and maintains agreed-channel publication, provides My IMOJA, coordinates inbound enquiries and viewing requests, relays commercial offers and maintains an administrative document-readiness checklist. The owner conducts physical viewings. Any activity legally classified as real-estate mediation is governed by the applicable written mediation agreement.

The €499 VAT-included price is paid once when the accepted 90-day Online Sale service is activated, after IMOJA accepts the property and you approve the written scope. It pays for the agreed online marketing and administrative work and is not conditional on the property selling. Creating a Property File is free and creates no payment obligation.

The €499 pays for the agreed service delivered from activation and during the service period, not for a guaranteed result. It is not refunded merely because no sale completes. Online Sale does not guarantee a buyer, offer, price or completion date. The service ends without automatic renewal; statutory withdrawal rights, failure-of-performance remedies and rights in the signed agreement remain unaffected.

No. It is the VAT-included price for the defined 90-day online marketing and administration service and is paid at activation. Full Agency is a separate team-led mediation service whose percentage remuneration follows the trigger in its own written mediation agreement and applicable law.

Ninety days provides a defined launch, market-feedback and offer period without an open-ended commitment. The period begins at the first agreed publication and does not renew automatically. A renewal requires a new express agreement.

The owner conducts physical viewings under Online Sale. IMOJA receives buyer enquiries, helps qualify the request and keeps the agreed time and outcome with the property. Choose Full Agency if you want IMOJA to conduct the viewings.

Initial buyer communication, viewing requests and commercial offers are handled through IMOJA. The owner sees the relevant status and decisions in My IMOJA. Buyer personal data is shared only where necessary for the process.

The written channel plan identifies the portals for the individual property. Depending on active professional agreements and suitability, it may include Idealista, Imovirtual, OLX, IMOJA and other agreed channels. We do not promise an unspecified list of every portal.

The 90-day Online Sale service is offered together with one exclusive mediation instruction for regulated activity so publication, buyer communication and offers remain coordinated. Neither renews automatically. The written documents explain the owner's position on private buyers and buyers introduced during the term before signature. The owner still conducts the physical viewings.

No. Demand, price, condition, documents, buyer finance and seller decisions all affect the outcome. IMOJA provides the agreed process and reporting but cannot promise a buyer or completion date.

Yes. Online Sale uses suitable photographs supplied by the owner. Basic cropping, light correction and sequencing are included. Images must be accurate, professional enough for publication and free of third-party rights problems.

Yes. A photo session can be arranged from €250 + VAT (€307.50 total), subject to the property and location. Standard professional photography is included in Full Agency.

IMOJA organises an administrative checklist, identifies missing property documents and keeps readiness status in My IMOJA. This is not independent legal due diligence, contract advice, tax advice or legal representation.

It includes Online Sale and adds the post-offer timeline, reminders, administrative document tracking, coordination with appointed independent professionals and one agreed IMOJA attendance at escritura. If Online Sale is already active, the remaining €500 is paid when the written upgrade is activated. The fee pays for the agreed support and is not dependent on completion. Extra travel, repeat appointments and independent professional fees remain separate.

Yes, if IMOJA accepts the change. The €499 has already paid for the activated Online Sale service. Any credit against the Full Agency fee is stated expressly in the replacement agreement; it is never assumed or charged twice without disclosure. Full Agency remains a separate percentage-based mediation service with its own minimum, term, scope and payment trigger.

Selected properties may be assessed for purchase by SONHESQUEMA, LDA as principal. An offer is not automatic and may be below open-market potential in exchange for speed or certainty. Direct purchase and mediation are separate processes.

Exclusive Full Agency is 2% + VAT (2.46% total), subject to a minimum of €2,000 + VAT (€2,460 total). Non-exclusive Full Agency is 3% + VAT (3.69% total), subject to a minimum of €3,000 + VAT (€3,690 total).

There is no single market fee. IMOJA operates online through one central infrastructure instead of maintaining a network of customer-facing branches. Technology reduces repetitive administration while the team remains accountable for photography, viewings, negotiation and completion under Full Agency.

Full Agency is a team-led service whose marketing, viewing, negotiation and completion work varies with the property and transaction. The fee may also need to support agreed co-mediation with another licensed agency when that helps reach the buyer. A percentage keeps the service commercially aligned with the completed sale. Unlike Online Sale, Full Agency uses a success-based commission under its separate written mediation agreement. Owners who prefer a fixed price and can host their own viewings can choose the €499 Online Sale plan instead.

IMOJA is appointed as the sole agency for the agreed term and scope. The exact owner rights, effect of exclusivity, fee trigger and termination conditions are stated in the written mediation agreement and should be reviewed before signature.

A non-exclusive instruction lets the owner appoint other agencies. IMOJA still invests in its own marketing, enquiries, viewings and negotiation without controlling the whole process. The higher fee reflects that additional duplication and commercial uncertainty.

My IMOJA is the private workspace for one property. It is designed to hold the listing, channel status, available performance, buyer enquiries, viewing requests, offers, document checklist, recommendations, contract records and team messages.

No. IMOJA manages the agreed channels through professional accounts and authorised integrations or reports. The owner uses My IMOJA as the single client view.

Not necessarily. My IMOJA shows only data made available through an authorised connection or verified portal report, identifies the source and shows when it was last updated. Availability and refresh frequency vary by portal; IMOJA does not scrape portal interfaces.

The initial public form never asks for sensitive documents or signs a contract. After the property and account are verified, the protected contracting stage presents the final agreement as a fixed PDF and uses an approved qualified electronic-signature route. The signed copy and withdrawal information remain downloadable and are also supplied in a durable form.

A generic one-time SMS code does not by itself carry the protections of a qualified electronic signature. IMOJA uses Chave Móvel Digital or an appropriate EU-qualified trust provider; an SMS code may be one verified step inside that provider’s signing process.

Only necessary information should be collected, access should be limited by role and sensitive files should use a protected account and encrypted storage. The initial Property File does not ask for identity or bank documents. The Privacy notice explains the current processing and authorised service providers.

The buyer can be charged €0 directly by IMOJA only where IMOJA is paid from the seller side or through agreed co-brokerage. In that situation IMOJA is not the buyer’s independent representative. Roles and separate professional costs are confirmed first.

IMOJA can introduce an appropriately authorised credit intermediary to compare available terms or help identify a workable financing solution. The intermediary acts under separate terms and lending approval remains with the lender.

IMOJA is coordinated online through its central office rather than a network of customer-facing branches. That reduces overhead while the team arranges property work and in-person attendance where the chosen service requires it.

AI can assist intake, listing drafts, data organisation, document checklists, reminders and routine analysis. A team member reviews client-facing work and remains accountable for communication and decisions. AI does not replace independent legal, tax, credit or technical advice.

If you contract online as a consumer, you normally have 14 days to withdraw. If you ask IMOJA to start during that period, IMOJA first obtains a separate express request and explains any proportionate amount that may be due for work already performed. Payment at activation does not remove mandatory consumer rights. The exact notice and withdrawal form are supplied with the contract.