Legal

Website terms

Last updated 20 August 2026.

Operator

IMOJA is operated by SONHESQUEMA, LDA, NIPC 516 360 418, at Rua São Francisco Sales, 16-A, 1250-231 Lisboa. Real-estate mediation is carried out under AMI licence 26971, issued on 22 February 2026. The professional liability insurer is ALLIANZ, policy 208086554, currently stated as valid until 12 February 2027.

Information, not advice

Website content and calculators provide general information and estimates. They do not replace legal, tax, technical, valuation or credit advice for a specific transaction.

No contract through an enquiry or Property File

Sending a form or creating a Property File does not create a mediation agreement, direct-purchase contract or professional advisory relationship. Applicable services begin only under the correct separate agreement.

Online Sale: scope, price and duration

Online Sale is a fixed 90-day digital property marketing and administration package for one property accepted by IMOJA. The owner hosts the viewings. The advertised total consumer price is €499 including VAT. The final written agreement states when the fee becomes payable, the service start date and consumer rights before the client commits.

The defined package includes listing preparation, basic optimisation of suitable owner-supplied photographs, agreed publication setup and maintenance, organic promotion through IMOJA-owned social-media and selected digital channels, access to My IMOJA, administrative coordination of available enquiries, viewing requests and commercial offers, and a property-document checklist. The owner hosts the viewings.

For activity legally classified as real-estate mediation, Online Sale is intended to use a non-exclusive mediation agreement with €0 mediation remuneration for the same 90-day term, together with the separate fixed-price services agreement. Neither renews automatically. The owner remains free to appoint and work with other agencies during the service. Both agreements are supplied in full before authenticated acceptance and payment in My IMOJA.

Preparation begins on the agreed service start date. The 90-day active marketing period begins on the first agreed publication and does not renew automatically. Portal acceptance, availability and reporting remain subject to each portal's rules and authorised technical access.

Organic social promotion does not include a guaranteed audience, number of impressions or leads. Paid advertising budgets, paid portal boosts and exceptional content production are separate unless agreed expressly in writing.

No buyer, sale price or completion date is guaranteed. The written agreement defines what the €499 fee covers, when it becomes due and what happens if the property is not sold. This does not affect statutory withdrawal rights, remedies for failure to perform the service or other mandatory legal protections.

Real-estate mediation and Full-Service Sale

Where IMOJA performs activity legally classified as real-estate mediation, that activity is governed by a written mediation agreement complying with applicable Portuguese law. The agreement identifies the property, intended transaction, remuneration conditions, VAT, insurance, accessory services and the effects of any exclusivity.

Full-Service Sale is a separate mediation service in which IMOJA hosts the viewings and handles negotiation. Its exclusive 2% + VAT or non-exclusive 3% + VAT remuneration, applicable minimum and payment terms are stated in its own written agreement. There is no payment on signature: 50% is paid at the CPCV as an advance against the final remuneration and the remaining 50% after completion. The first amount is subject to final reconciliation and the refund consequences stated in the validated agreement and applicable law if completion does not occur. The €499 Online Sale price is not automatically an advance on Full-Service Sale remuneration. Any upgrade or commercial credit must be agreed expressly in writing.

Online Sale + Completion Support

Completion Support brings the total fixed package price to €999 including VAT and keeps the same non-exclusive structure: the owner may continue to work with other agencies. The package is selected under its own written agreement before activation. If Online Sale is already active, any later change of scope, price or credit requires a new written agreement and is not automatic. It adds an administrative completion timeline, reminders, document tracking, coordination with appointed independent professionals and one included IMOJA attendance at the final transfer signing in mainland Portugal; its date and place are scheduled in advance. It does not constitute independent legal representation and does not guarantee completion. If an accepted offer is notified during the active 90-day term, this post-offer coordination and the included attendance continue for that transaction until final transfer or the transaction ends, even if publication has expired. If an appointment changes before IMOJA begins travelling, the included attendance remains available. After travel or attendance, a repeat visit requires written acceptance and may have an additional price. Independent professional fees remain separate.

Address search and map results

Google Maps address suggestions and map results help identify a property for the initial review. You should check the selected address and pin before continuing. A selected address, place identifier or set of coordinates is not proof of ownership, legal title, cadastral boundaries or the property's legal description; those matters require the appropriate official documents and, where needed, independent professional verification. Use of these features is also subject to the Google Maps End User Terms and Google Privacy Policy.

Direct Purchase Assessment

A Direct Purchase Assessment asks SONHESQUEMA, LDA, the company behind IMOJA, to assess whether it may buy the property as principal. No mediation commission is charged if SONHESQUEMA, LDA completes that direct purchase. Any indication remains subject to due diligence, documents, funding and final approval and may be below open-market potential.

A principal purchase and real-estate mediation are separate roles. The Direct Purchase Assessment cannot run while IMOJA has a mediation instruction for the same property. If a direct-purchase assessment ends without a purchase, a market sale requires a separate written mediation agreement.

Buyer service and representation

A stated €0 direct charge to the buyer applies only where IMOJA acts on the seller side or receives agreed remuneration from a listing agency or through co-brokerage. In that arrangement, IMOJA does not act as the buyer's independent representative. IMOJA confirms its role and who pays before work begins. Legal due diligence, contract advice and legal representation require a separate appointment of the appropriate independent professional.

Contracts and pre-contract information

Before any payment or signature, the client receives the applicable agreement and pre-contract information by email or another agreed durable channel. The documents identify the signature method, withdrawal information and copies supplied to the client.

Consumer distance contracts

Where an eligible consumer concludes a service contract online, the applicable pre-contract information, withdrawal instructions and model form are supplied in a durable medium. The ordinary withdrawal period is 14 days from conclusion of the service contract.

IMOJA does not begin work during that period unless the consumer makes a separate express request on a durable medium. If the consumer withdraws after requesting early performance, an amount proportionate to the service actually provided may be due. If the service is fully performed, the withdrawal right is lost only where the consumer gave the required prior express consent and acknowledged that consequence. Payment does not remove any mandatory consumer right. Creating a Property File is not a request to begin paid work.

Service term and extension reminder

The Online Sale, related €0 mediation agreement and Full-Service Sale mediation agreements use a written 90-day term with no automatic renewal. Five days before expiry, IMOJA sends the client a reminder that the service is ending and offers the option to request an extension. For Online Sale, an additional 90-day term costs €499 including VAT. An extension takes effect only through a new written agreement or addendum accepted by both parties before expiry and the agreed payment. If this is not completed, publication and the ordinary Online Sale services end on the stated date; silence does not renew them. For the €999 plan, post-offer support tied to an offer accepted and notified during the active term continues as expressly stated above; this is not an automatic renewal of publication. A delayed or missing reminder does not itself extend the term.

Complaints and consumer dispute resolution

Consumers can first contact IMOJA through the website. They may also use Portugal's electronic Complaints Book. The competent alternative dispute-resolution entity depends on the consumer's location and the applicable territorial rules. For services supplied across mainland Portugal, the potentially competent general consumer centres are:

The official Ministry of Justice list should be checked for current competence and contact information.

Applicable service terms

Mediation, direct-purchase and coordination services begin only under the relevant written terms and mandatory pre-contract information. Those documents prevail for the specific service.