Key point
Before responding to an offer, look beyond the price. Financing, the deposit, dates, included items and outstanding checks can make a lower offer more workable than a higher one. Put the full proposal on one page so you can compare the terms.
Read the offer as a package, not one number
Record the proposed price together with the intended timetable, financing, requested conditions, items to remain at the property and any proposed steps before completion. Two offers at the same price can create very different levels of certainty and work.
Separate facts from assumptions. A preferred completion month is not necessarily a confirmed date. Interest in furniture is not an agreed inventory. A statement that finance should be available is not the same as the appropriate professional confirming readiness.
Put every unresolved point in writing
Ask for unclear terms to be clarified before accepting, rejecting or countering. A short written summary prevents the seller, buyer and team from carrying different versions of the same conversation.
Whether an email, message, signed offer or other document creates an obligation depends on its wording and circumstances. The appropriate independent professional should confirm its legal effect before either party relies on it.
Compare calmly before you counter
Start with the seller’s genuine priorities: minimum acceptable outcome, timing, included items and conditions that would create unacceptable risk or delay. A counteroffer should respond to the whole proposal rather than automatically splitting the difference on price.
Avoid negotiating against yourself through several informal messages. Send one clear response, identify the points that remain open and give the buyer a sensible opportunity to answer.
Check the readiness of the property and buyer
Review the documents already available and identify missing information early. At the same time, the relevant professional should confirm the buyer’s financing or other agreed evidence without exposing unnecessary personal data.
Check what needs to happen before completion: occupants may need to leave, a mortgage to be discharged, inspections to be arranged or several owners to sign. Documents may be held by third parties. Give each task a responsible person and a deadline.
Give every participant a defined responsibility
The owner, buyer, agency and independent legal, technical, financial or tax professionals perform different work. Write down who is responsible for each document, decision and appointment rather than assuming that someone else is handling it.
IMOJA can coordinate the commercial process and keep the parties informed. Legal, tax, credit and technical conclusions remain with the appropriately qualified independent professional.
Keep one reliable record in My IMOJA
Store messages, requested documents, status changes and the agreed next action in the client area. Important decisions should not live only in a telephone call or a private message that the rest of the team cannot see.
Each update should say what has been completed, what is waiting and who needs to act next. If there is a delay, identify what is holding up the next step and contact the person who can resolve it.
Choose support for the part that remains
The €499 Online Sale includes listing preparation, publication, enquiries and passing on offers while you host viewings. Online Sale + Completion Support costs €999 total and is selected before service activation. If your service is already active, any change to the work included, price or credit needs a separate written agreement.
Completion coordination is already included in the agreed Full-Service Sale scope at 2% + VAT with exclusivity or 3% + VAT without exclusivity. Once an offer is accepted, agree who will handle each remaining task and keep the timetable up to date.
Need support after the offer?
Share the property details and tell us how far the sale has progressed. IMOJA will explain what completion support includes, who is responsible for each step and what it costs before you decide.
Request completion support ↗︎